Terms and Conditions for Carpet Cleaning Services

These Terms and Conditions set out the basis on which we provide professional carpet cleaning services to residential and commercial customers in the UK. By making a booking, you agree to be bound by these terms. They are intended to create a clear and fair framework for the supply of our carpet cleaning, stain treatment, deodorising, and related services. If any part of these terms is not clear to you, you should ask for clarification before confirming your appointment.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer who requests the service. These terms apply to all bookings for carpet cleaning SE18 and for any other carpet cleaning appointment we accept within our service area. They apply whether the service is booked by phone, email, online form, message, or any other accepted method.

We reserve the right to refuse, pause, or cancel a booking where the requested work is unsafe, impractical, unsuitable for the condition of the property, or outside our available service scope. We may also decline work where the customer asks for services that are not included in the agreed quotation. Any variation to these terms must be agreed in writing and will only apply to the specific booking concerned.

All bookings are subject to availability. When you request a service, you will usually be asked to provide the address, the type and approximate size of the areas to be cleaned, details of the floor coverings, access information, and any known stains, damage, or special requirements. A booking is not confirmed until we have acknowledged it and, where relevant, received any required deposit or advance payment. We may issue a provisional booking time that remains subject to final confirmation.

You are responsible for ensuring that the information provided at the time of booking is accurate and complete. If the details differ from the actual condition of the property or the items to be cleaned, we may need to revise the quotation, amend the service plan, or reschedule the appointment. This is especially important for professional carpet cleaning where fibre type, soiling level, previous treatments, and access conditions can affect the time required and the outcome achievable.

Our team may contact you before the appointment to confirm access arrangements, parking, water supply, electricity supply, and any other operational details required to complete the work efficiently. Failure to provide reasonable access at the agreed time may result in delays, additional charges, or cancellation in accordance with these terms. If the property is occupied by tenants, agents, landlords, or third parties, you remain responsible for ensuring that permission for the work has been obtained.

Prices are normally provided as quotations based on the information available at the time of booking. Unless expressly stated otherwise, quotations are valid for a limited period and may be withdrawn or revised before acceptance. Any quotation is based on the scope of work described and may change if the actual condition of the carpet cleaning job differs from what was originally disclosed. Additional services, such as heavy stain treatment, furniture moving, or specialist stain removal, may be charged separately.

Payment terms will be confirmed during the booking process. We may require full payment in advance, a deposit, or payment on completion depending on the nature of the service and the size of the job. Unless agreed otherwise, payment is due immediately upon completion of the work. We accept the payment methods we specify at the time of booking, and you are responsible for ensuring that funds are available and that any card or account details supplied are correct.

If payment is not made when due, we may charge reasonable recovery costs, interest, or administrative fees to the extent permitted by law. Any discounts, special offers, or promotional prices apply only on the stated terms and are not transferable unless we agree otherwise. We may withdraw an offer at any time before your booking is confirmed. All charges are inclusive or exclusive of VAT as stated in the quotation or invoice issued to you.

Cancellation and rescheduling requests must be made as soon as possible. If you need to change your appointment, we will try to accommodate a new time, but this is subject to availability. Where a booking is cancelled by you within a short period before the appointment, we may charge a cancellation fee to reflect our lost time, travel planning, and reserved resources. The exact fee may vary depending on the notice given and the nature of the booking.

If you are a consumer and the contract was made at a distance or off-premises, you may have cancellation rights under the Consumer Contracts Regulations 2013, subject to any legal exceptions that apply to urgent services requested to begin within the cancellation period. If you ask us to start work within the cancellation period, you may be required to confirm that you want the service to begin immediately and that you understand you may lose the right to cancel once the service has been fully performed.

We may cancel or reschedule a booking where circumstances beyond our reasonable control prevent us from attending, including severe weather, vehicle breakdown, staff illness, access problems, or emergency situations. If we cancel for reasons within our control, we will offer a new appointment or refund any prepaid amount for the cancelled portion of the service. We will not be responsible for indirect losses arising from a reasonable rescheduling or cancellation made in good faith.

We take care to carry out every carpet cleaning service with reasonable skill and care, using methods suited to the carpet type and condition. However, the outcome may vary depending on the age of the carpet, the level of soiling, previous cleaning history, fibre sensitivity, wear, dyes, and any pre-existing damage. Some stains may be permanent or may respond only partially to treatment, even where appropriate products and techniques are used.

It is your responsibility to inform us of any known risks, including loose dye, fragile fibres, shrinkage concerns, water-sensitive materials, hidden damage, or areas previously treated with unknown chemicals. We do not accept responsibility for issues that arise because of incomplete or inaccurate information supplied by you, or because the material being cleaned has inherent defects or limitations. Customers should remove small valuable items, fragile items, and personal belongings before the appointment unless otherwise agreed.

We are not liable for minor marks, shading, residual odour, pile distortion, or colour variation that are within the normal range for cleaning work, particularly where the carpet is heavily soiled or has been previously mishandled. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Your statutory rights as a consumer remain unaffected.

To the fullest extent permitted by law, our total liability for any claim arising out of or in connection with the service shall be limited to the amount paid or payable for the specific service giving rise to the claim. We will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Where a claim is valid, we may choose to repair, re-clean, replace, or refund the affected part of the service, provided this is reasonable in the circumstances.

Any complaint about the service should be raised promptly so that we can inspect the issue and, where appropriate, offer a remedy. You must allow us a reasonable opportunity to investigate and, if suitable, revisit the property before arranging any third-party intervention. If you instruct another company to carry out corrective work without giving us that opportunity, this may affect any claim you make against us.

We may need to move light furniture or touch items in order to carry out the work safely and effectively, but we are not required to move heavy, fixed, fragile, or high-value items. If furniture is moved at your request, you accept responsibility for removing personal items from it and for ensuring that it is safe to move. We will use reasonable care, but we are not liable for pre-existing instability, hidden damage, or deterioration caused by unsuitable furniture conditions.

The use, handling, and disposal of waste materials during and after cleaning will comply with applicable UK waste regulations. Waste water, sludge, used absorbent materials, contaminated debris, and packaging must be managed responsibly and in accordance with legal and environmental requirements. We may take reasonable steps to minimise waste, reuse suitable materials where lawful and safe, and dispose of any waste generated by our operations through appropriate channels.

You must not request or expect us to dispose of prohibited substances, hazardous waste, bodily fluids, chemical residues, needles, sharps, or any other controlled or dangerous material unless this has been expressly agreed in advance and can be handled lawfully. If such materials are discovered during the job, we may suspend work immediately and charge for time spent attending the site. You are responsible for notifying us of any contamination, infestation, or hazardous condition before the appointment.

The property owner or occupier is responsible for ensuring that the premises are safe and suitable for cleaning. This includes providing a reasonably clear work area, secure access, and accurate information about contamination risks. If we are asked to handle items contaminated with substances requiring special disposal, separate charges may apply, and the work may only proceed where lawful and operationally practical. We reserve the right to refuse any task that could breach environmental, health, or safety obligations.

We may use subcontractors or external operatives to deliver some or all of the service. Where we do so, these terms continue to apply and any act or omission by an authorised subcontractor will be treated as if it were our own for the purpose of the contract, subject always to the limitations in these terms and to any rights you have under consumer law. We remain responsible for ensuring that the service is performed with reasonable care and competence.

Nothing in these Terms and Conditions is intended to create a partnership, agency, or employment relationship between us and you. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. A failure by us to enforce any right or remedy under these terms will not amount to a waiver of that right or remedy in the future.

These terms, together with any quotation or booking confirmation, form the entire agreement between the parties in relation to the relevant service. You should keep a copy of them for your records. Any variation must be agreed by us in writing. Oral statements made before the booking is confirmed will not form part of the contract unless we expressly confirm them in writing.

Governing law and jurisdiction. These Terms and Conditions are governed by the law of England and Wales. If you are a consumer resident in the United Kingdom, you will benefit from any mandatory legal protections that apply in your part of the UK. Any dispute arising from or relating to the service or these terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law requires otherwise.

By proceeding with a booking for carpet cleaning SE18 or any other carpet cleaning appointment, you confirm that you have read, understood, and agreed to these Terms and Conditions. We may update these terms from time to time, and the version in force at the time of your booking will apply unless a later change is required by law. Please review them carefully before confirming any service request.

These terms are designed to support transparent, professional service delivery and to reflect standard UK practices for carpet cleaning services. They balance customer rights, operational needs, and legal obligations, including payment, cancellations, liability, and waste handling. If you require a tailored arrangement for a particular job, any special terms must be agreed before the work begins.